Jogaza EHR
Jogaza Health

Delete your account

One Jogaza Health account signs you in to Jogaza EHR and the Jogaza AI Scribe app on iPhone, iPad and Android. This page explains how to ask for that account to be deleted, and what happens to your data.

How to ask for deletion

  1. 1

    Ask in the app, or email us

    In the Jogaza AI Scribe app, open Settings and tap Delete account, then confirm. Or send an email to support@jogazahealth.com with the subject “Delete my account”, from the email address you sign in with. Tell us whether you want the whole account deleted or only some of your data.

  2. 2

    We confirm it is you

    We reply within 2 business days to confirm the request. If you own a practice, we offer you an export of your patient records first, so you keep a copy.

  3. 3

    We delete your data

    Your account and data are deleted within 30 days of your confirmation, and we email you when it is done.

What we delete

  • Your account: name, email address and sign-in details
  • Visit notes and transcripts created with the AI scribe
  • Patient records, forms and messages in your practice (after the export offer above)
  • Notification tokens for your devices, and your settings

What we keep, and for how long

  • Payment and invoice records, kept for up to 7 years for tax and accounting
  • Security audit logs, kept for up to 6 years as required for health data
  • Encrypted backups, which roll off within 30 days

Deleting some data without closing your account

You can delete any visit note and its transcript yourself, in the Jogaza AI Scribe app or in Jogaza EHR. Visit recordings are already deleted once they have been transcribed. For anything else, email support@jogazahealth.com and say what you want removed.